Last Updated: January 15, 2026
1. Introduction
IziBite is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our food delivery services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform. By accessing and using IziBite, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by updating the "Last Updated" date and, where required by law, we will obtain your consent.
2. Information We Collect
A. Information You Provide Directly
- Account Information: When you create an account, we collect your full name, email address, phone number, date of birth, and profile picture (optional)
- Address Information: Delivery address, campus location, building/hostel name for accurate deliveries
- Payment Information: Payment method details (card numbers, bank details) processed through secure payment gateways
- Order History: Records of your orders, preferences, dietary restrictions, and favorite restaurants
- Communication: Messages, reviews, ratings, and feedback you provide about orders or our service
- Customer Support: Information you provide when contacting our support team
B. Information Collected Automatically
- Device Information: Device type, operating system, browser type, mobile network information
- Location Data: GPS location when you allow access to provide delivery services
- Usage Information: Pages visited, features accessed, time spent on Platform, clicks, search queries
- IP Address: Your internet protocol address for security and fraud prevention
- Cookies and Tracking: Information collected through cookies, pixels, and similar technologies
C. Information from Third Parties
- Restaurant Partners: Order details and your interactions with restaurants
- Delivery Partners: Information about deliveries and your interaction with riders
- Payment Providers: Transaction information from payment processors
- Social Media: If you sign up via social platforms, basic profile information
- Public Records: Information from public databases for verification purposes
Data Collection Summary Table:
| Type of Data |
Purpose |
Legal Basis |
| Name, Email, Phone |
Account creation and communication |
Consent & Contract |
| Payment Information |
Process transactions |
Contract & Legal Obligation |
| Location Data |
Delivery service provision |
Consent & Contract |
| Usage Information |
Improve services & analytics |
Legitimate Interest |
| Device Information |
Security and fraud prevention |
Legitimate Interest |
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our food delivery services
- Order Processing: To process your orders, manage payments, and arrange deliveries
- Communication: To send order updates, delivery notifications, and service announcements
- Customer Support: To respond to your inquiries and resolve issues
- Personalization: To tailor recommendations and customize your experience
- Marketing: To send promotional offers, newsletters, and marketing communications (with your consent)
- Analytics and Improvement: To understand usage patterns and improve our Platform
- Security: To detect, prevent, and address fraud and security issues
- Legal Compliance: To comply with legal obligations and enforce our agreements
- Research: To conduct research on campus dining trends and student preferences
4. Information Sharing
We may share your information in the following circumstances:
- Service Providers: Payment processors, delivery partners, and restaurant partners who need information to provide services
- Restaurant Partners: Your order details and delivery address necessary to prepare and deliver your food
- Delivery Partners: Your location and contact information to arrange delivery
- Legal Requirements: When required by law, court order, or government authority
- Protection of Rights: When necessary to protect our legal rights or the safety of users
- Business Transfers: In case of merger, acquisition, or sale of assets
- Aggregated Data: We may share anonymized, aggregated data for analytics and research
We do NOT sell your personal information to third parties for marketing purposes. We only share information as necessary to provide our services or as required by law.
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption: We use SSL/TLS encryption for data transmission
- Secure Storage: Sensitive data is stored in encrypted databases
- Access Controls: Only authorized personnel have access to personal information
- Firewalls: We maintain firewalls and security protocols
- Regular Audits: We conduct regular security audits and updates
- Payment Security: Payment information is processed through PCI-DSS compliant providers
No security system is 100% secure. While we implement strong security measures, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to your personal data
- Correction: You can request correction of inaccurate information
- Deletion: You can request deletion of your data (subject to legal requirements)
- Portability: You can request your data in a portable format
- Opt-Out: You can opt-out of marketing communications at any time
- Withdraw Consent: You can withdraw consent for data processing
- Restrict Processing: You can request restriction of data processing
To exercise any of these rights, please contact us at victor@izibite.com with your request. We will respond within 30 days.
Marketing Communications: You can unsubscribe from marketing emails by clicking the "Unsubscribe" link in any promotional email, or by changing your preferences in your account settings.
7. Cookies and Tracking Technologies
Cookies: We use cookies and similar tracking technologies to enhance your experience and collect usage information. You can control cookies through your browser settings.
- Essential Cookies: Required for Platform functionality (login, payment)
- Analytics Cookies: Help us understand how you use our Platform
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (requires consent)
Tracking Technologies: We use pixels, web beacons, and similar technologies to track user behavior and measure campaign effectiveness.
Do Not Track: Some browsers include a "Do Not Track" feature. Our Platform does not respond to DNT signals, but you can disable cookies in your browser settings.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: victor@izibite.ng
- Support Email: izibite@gmail.com
- Phone: +234 (0) 906 945 6975
- Mailing Address: YABATECH, Lagos, Nigeria
- WhatsApp: +234 (0) 906 945 6975
Data Protection Officer: If you wish to contact our Data Protection Officer regarding data processing, email victor@izibite.com
9. Data Retention
We retain your personal information for as long as necessary to provide our services:
- Account Information: Retained while account is active, then deleted within 30 days of account closure
- Order Information: Retained for 7 years for legal and accounting purposes
- Payment Information: Retained as required by payment processors (typically 1-3 years)
- Communications: Retained for 1 year or as required by law
- Marketing Information: Retained until you opt-out
You can request deletion of your data at any time, subject to legal and contractual obligations.
10. Children's Privacy
IziBite is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that a child under 18 has provided us with personal information, we will delete such information immediately.
If you are a parent or guardian and believe your child has provided information to IziBite, please contact us immediately at victor@izibite.com
11. Third-Party Links
Our Platform may contain links to third-party websites and services. This Privacy Policy applies only to IziBite. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. International Data Transfers
Your information may be transferred to, stored in, and processed in Nigeria and other countries. By using IziBite, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
13. Policy Changes
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be notified to you via email or prominent notice on our Platform. Your continued use of IziBite following any changes constitutes your acceptance of the updated Privacy Policy.
Version History:
- v1.0 - January 15, 2026 (Initial Release)